Tech-Servy (Pty) Ltd

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At Tech-Servy (Pty) Ltd, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept returns under the following conditions:

• General Returns: You may return new, unused products in their original packaging within 20 days of the purchase date. The packaging must be in its original condition as when received.
• Damaged or Defective Products: If your product is damaged or not working as expected, you may return it within 5 days of purchase. Please send an email to hello@techservy.com or WhatsApp us immediately after discovering the issue, including pictures as proof of the damage or defect. If proof is provided within 5 days, we will accept returns even if the 5-day period has passed.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 10 working days.

3. Process for Returns and Refunds

• Step 1: Contact us at hello@techservy.com or via WhatsApp with your order details and the reason for the return. For damaged or defective products, include pictures as proof.
• Step 2: If your return is approved, we will provide instructions on how to return the product to us.
• Step 3: Once we receive the product, we will inspect it and notify you of the status of your refund.
• Step 4: If the return is approved, we will process your refund within 10 working days to your original method of payment.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Tech-Servy (Pty) Ltd
Email: hello@techservy.com

We appreciate your business and aim to provide the best customer service possible. Thank you for shopping with Tech-Servy (Pty) Ltd.